In 2015 Atento announced the sale of its operations in Morocco to Intelcia Group. In 2014 Atento announced the sale of its operations in the Czech Republic to Comdata SPA to continue strengthening its focus on its core markets. In 2018, Atento also reached a partnership with T-System, on the provision of data center services in Brazil, and with Unimed Rio in Brazil to modernize its customer relationship structure. A second Brazil-focused alliance formed between Atento and Falconi, a Latin American consulting firm, the same year this fulfilled a standing desire of Falconi to work with a high technology partner. At the time of the action, Interlife had more than 1,700 staff and 30 offices in Brazil. In 2017 the company acquired a majority stake in Interfile, founded in 1991, as a move into Brazilian banking and financial services. In 2016 Atento acquired a majority stake in R Brasil Solucoes to expand collections and digital collections capabilities. The 2018 acquisition of a minority stake in Keepcon enhanced this unit by expanding the artificial intelligence and automation capabilities of the unit through a strategic partnership. Before the launch of the unit, digital services accounted for only 6% of the company's revenues. Atento DigitalĪtento Digital was launched in 2017 as a unit to integrate all of the company's digital assets and was a move aimed at client value add and overall growth. Atento hired the investment-banking units of Morgan Stanley & Co (MS.N), Credit Suisse Group AG CSGN.VX and Brazil's Itaú Unibanco Holding SA (ITUB4.SA) to handle the transaction. Securities and Exchange Commissions for a $300 million IPO. In October, the company filed with the U.S. In September 2014, Atento announces launch of Initial Public Offering (IPO). Under the terms of the deal, Atento would continue to provide services to the Telefónica Group for at least nine years after the agreement. In October 2012, Telefónica agreed to sell Atento to Bain Capital for $1.3bn. In 2000, Atento was launched in Spain, when Telefónica grouped its call center business in Spain and other Latin American countries into a subsidiary business unit. Atento has 93 contact centers in 13 countries: Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Mexico, Morocco, Panama, Peru, Puerto Rico, Spain, United States and Uruguay. The company trades under the symbol ATTO on the New York Stock Exchange (NYSE) and operates through three segments: EMEA, Americas and Brazil. Atento's clients are mostly multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento has over 400 clients to whom it offers CRM/BPO services through multiple channels. Īs of 2016, Atento had developed 100 "customer relationship centers" across 14 countries. Atento's CEO Carlos López-Abadía, formerly of DXC Technology, was appointed in 2019, replacing Alejandro Reynal. The Company tops the Latin American market with 17.3% market share at the regional level according to Frost & Sullivan. Atento was the largest provider in Latin America, and among the top five providers globally, based on revenues in 2015. Compare Standard and Premium Digital here.Īny changes made can be done at any time and will become effective at the end of the trial period, allowing you to retain full access for 4 weeks, even if you downgrade or cancel.Atento is a global provider of customer relationship management (CRM) and business-process outsourcing (BPO) services, including customer care, sales, collections, back office and technical support. You may also opt to downgrade to Standard Digital, a robust journalistic offering that fulfils many user’s needs. If you’d like to retain your premium access and save 20%, you can opt to pay annually at the end of the trial. If you do nothing, you will be auto-enrolled in our premium digital monthly subscription plan and retain complete access for $69 per month.įor cost savings, you can change your plan at any time online in the “Settings & Account” section. For a full comparison of Standard and Premium Digital, click here.Ĭhange the plan you will roll onto at any time during your trial by visiting the “Settings & Account” section. Premium Digital includes access to our premier business column, Lex, as well as 15 curated newsletters covering key business themes with original, in-depth reporting. Standard Digital includes access to a wealth of global news, analysis and expert opinion. During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages.
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